ELEL/Software Services LLC

Privacy Policy

Last updated: July 31, 2026

EL Software Services LLC ("Company", "we", "us", or "our") is committed to protecting the privacy of individuals who use our websites, applications, and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Services or otherwise interact with us. Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This policy applies to information collected through our websites, mobile and web applications, customer support channels, and any other services that link to this policy, regardless of how you access or use them.

We collect information in several ways: information you provide directly to us, information collected automatically when you use our Services, and information we receive from third parties.

  • Account Information: When you create an account, we may collect your name, email address, username, password, and other registration details.
  • Payment Information: When you make a purchase, our payment processors collect billing details such as your name, billing address, and payment card information. We do not store full payment card numbers on our own servers.
  • Communications: When you contact our support team or otherwise communicate with us, we collect the content of your messages, your contact details, and any attachments you provide.
  • Survey and Feedback Data: If you participate in surveys, promotions, or provide feedback, we collect the information you submit.
  • Device Information: We may collect information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
  • Log and Usage Data: We automatically collect information about your interactions with our Services, including IP address, browser type, pages viewed, features used, timestamps, and referring URLs.
  • Location Information: We may collect general location information (such as country or city) based on your IP address.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. See Section 5 below for details.

We may receive information about you from third-party services, such as payment processors, analytics providers, advertising partners, and social media platforms, where permitted by their respective terms and applicable law.

We use the information we collect for the following purposes:

  • To provide, operate, maintain, and improve our Services;
  • To process transactions and manage billing and subscriptions;
  • To create and manage user accounts;
  • To respond to customer support inquiries and provide technical assistance;
  • To send administrative information, such as updates to our terms, policies, or Services;
  • To send marketing communications, where permitted, and to measure the effectiveness of our marketing campaigns;
  • To monitor and analyze usage trends and preferences to improve user experience;
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of the Company and others;
  • To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

If you are located in the European Economic Area or the United Kingdom, we process your personal data on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, protection of our legitimate interests (such as improving and securing our Services), and, where required, your consent.

We use cookies and similar technologies to recognize your browser or device, remember your preferences, and understand how you interact with our Services. These may include:

  • Essential Cookies: Necessary for the operation of our Services, such as maintaining your session and security features.
  • Analytics Cookies: Help us understand how visitors interact with our Services so we can improve them.
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Advertising Cookies: May be used to deliver relevant advertisements and measure their effectiveness.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With vendors and service providers who perform services on our behalf, such as payment processing, hosting, analytics, customer support, and email delivery.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: Where required to comply with applicable law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, or safety of the Company, our users, or others, including to prevent fraud or security issues.
  • With Your Consent: In any other circumstances where we have your consent to do so.

Our Services are operated from the United States, and your information may be transferred to, stored, and processed in countries other than the one in which you reside. Where required by applicable law, we implement appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete, anonymize, or destroy it.

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your information;
  • Request a copy of your information in a portable format;
  • Withdraw consent where processing is based on consent;
  • Opt out of the sale or sharing of personal information, where applicable under laws such as the California Consumer Privacy Act (CCPA);
  • Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at support@elsoft.services. We will respond to your request within the timeframe required by applicable law.

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you visit.

Some browsers offer a "Do Not Track" feature. Our Services do not currently respond to Do Not Track signals, as there is no uniform standard for how such signals should be interpreted.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and revise the "Last updated" date above. Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@elsoft.services

EL Software Services LLC
333 SE 2nd Ave 2000, Miami, FL, US